Operational Audit for a Leading Gaming Company
Background
Bought in by a prominent Private Equity firm, I was sought to conduct an operational audit for a prominent gaming company, offering a blend of land-based and online gaming services in one of the PE’s portfolio companies. The company had recently acquired a marketing agency and software provider. The goal was to identify gaps in operations and cost management benchmarking against industry standards.
The Dilemma
A need for a comprehensive review of the operational model, product delivery, customer support, and cost management processes. The company required actionable insights to align the acquired entity’s operations with best practices and enhance overall efficiency.
Approach and Implementation
The audit strategy involved:
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Assembling a team of gaming industry subject matter experts to conduct an in-depth review of: strategy management, operational structures, product roadmap quality, customer support standards, and cost management practices.
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Evaluating the company’s operations against industry standards and competitor benchmarks to identify gaps and opportunities for integration.
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Providing a detailed gap analysis report with practical, actionable recommendations for operational improvements and efficiency enhancements.
Solution and Outcome
Delivered a comprehensive gap analysis and a set of targeted recommendations for the gaming company. The report equipped the client with the tools needed for selected integration initiatives and optimization of operations.